Last Updated: January 1, 2026
While our primary operations are based in Australia, we recognize that individuals from the European Economic Area may access our website. This document outlines how we address GDPR requirements for EU visitors.
When you submit an assessment request, we process your information based on your consent and our legitimate interest in providing the services you requested.
Technical data collected during website visits is processed based on our legitimate interest in maintaining website security and functionality.
If you are located in the European Economic Area, you have specific rights regarding your personal data:
You may request a copy of all personal information we hold about you. We will provide this information in a structured, commonly used format within 30 days of your request.
If any information we hold about you is inaccurate or incomplete, you have the right to request correction.
You may request deletion of your personal information. We will comply unless we have legitimate grounds to retain it, such as legal obligations.
You can request that we limit how we use your information in certain circumstances, such as while we verify accuracy of disputed data.
You may request transfer of your data to another service provider in a machine-readable format.
You can object to processing of your personal data for direct marketing purposes at any time.
Where we process your data based on consent, you may withdraw that consent at any time.
Personal data collected through this website is stored and processed in Australia. Australia is not recognized by the European Commission as providing adequate data protection.
If you are located in the EEA and choose to provide personal information to us, you acknowledge that your data will be transferred to Australia.
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, typically no longer than 24 months for assessment requests that do not result in installation.
For completed installations, we retain customer information for the duration of warranty periods plus seven years to comply with Australian business record requirements.
We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects individuals.
We have not appointed a formal Data Protection Officer as we are not required to under GDPR (we do not process data on a large scale, our core activities do not require regular systematic monitoring, and we do not process special categories of data).
Questions about data protection should be directed to [email protected]
If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority.
To exercise any of the rights described in this document, contact us at [email protected] with the subject line "GDPR Request".
We will respond to valid requests within 30 days. We may ask for identification to verify your identity before processing your request.